Shipping policy

Processing Time

Orders are generally processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed at checkout. Delivery estimates vary depending on the shipping method selected.

Free Economy Shipping

Orders over $59 qualify for free economy shipping unless otherwise noted.

If your order qualifies for free economy shipping but you select a different UPS or USPS shipping option at checkout, the selected shipping charge will apply.

Large knitting kits are excluded from free-shipping promotions.

Local Delivery

Local delivery is available in ZIP codes 97223 and 97224. Local delivery costs $3 for orders of $59 or less and is free for qualifying orders over $59. Someone must be home to accept delivery; packages cannot be left unattended or on the porch.

Shipment Confirmation and Tracking

You will receive a shipment-confirmation email containing your tracking number after your order has shipped. Tracking information may take up to 24 hours to become active.

Signature-Required Delivery

Customers may purchase signature-required delivery for an additional charge by adding Signature-Required Delivery to their cart before completing checkout.

When this service is purchased, an authorized recipient must be available to sign for the package. The carrier may make additional delivery attempts or hold the package for pickup if no one is available. Carrier procedures vary.

Signature-required delivery provides confirmation that the carrier obtained a signature at delivery. It does not insure the shipment against loss, theft, or damage and is separate from Route Package Protection. Customers who want package protection should also select Route Package Protection at checkout.

Treasured Yarns may also require signature confirmation for certain orders at its discretion.

International Shipping

Treasured Yarns does not currently offer standard shipping outside the United States. Please contact us at info@treasuredyarns.com with questions about a possible international shipment.

Lost, Stolen or Damaged Packages

Treasured Yarns cannot guarantee carrier performance or prevent packages from being lost, stolen, or damaged after shipment.

Customers may purchase Route Package Protection at checkout. Route provides protection for qualifying lost, stolen, or damaged shipments subject to its eligibility requirements, exclusions, and claim deadlines. Please review the Route Package Protection Policies for complete coverage information.

If you purchased Route Package Protection and experience a qualifying shipping problem, submit your claim through the Route Resolve Center. Route determines whether a claim qualifies and whether the resolution will be a refund or replacement. Claims must be submitted within Route’s applicable deadlines.

If you did not purchase Route Package Protection, please contact Treasured Yarns promptly at info@treasuredyarns.com. We will assist with any available carrier inquiry or claim. Resolution will depend on the circumstances, carrier findings, available carrier insurance, and applicable law.

For damaged shipments, retain the merchandise, shipping box, label, and all packaging materials. Photographs may be required to process a claim.