Policies & FAQ
Shipping Policies
Processing Time
Orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping rates will be calculated based on your order and will be visible at checkout. Delivery estimates vary based on the shipping method chosen and will be communicated with your shipping confirmation.
Please note that books are shipped separately via media mail for a flat fee of $4.99.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
We currently do not ship outside the U.S. For international shipping requests, please contact our customer service team.
Damages
Treasured Yarns is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Return Policy
Returns
If you are not satisfied with your purchase, you may return it for store credit within 30 days of purchase date. Please contact us prior to sending the shipment and reference your order number to start a return. We will issue a digital gift certificate once we have received the returned items and confirmed it is undamaged/unused. Yarn must be in original packaging and hanks must not be wound. Shipping charges will not be refunded, and the buyer is responsible for the return postage on all items.
Your satisfaction is our highest priority. If you have any issues with your order, please contact us at info@treasuredyarns.com for assistance.
Please note that each screen displays color a little differently. The items you receive may appear to be slightly different in color than what you see on your computer or phone screen.
Privacy Policy
Collection of Personal Information
We may collect some personal information from you when you visit our website, place an order, or subscribe to our newsletter. This information includes your name, email address, mailing address, phone number, and payment information.
Use of Personal Information
The personal information we collect may be used in the following ways:
- To personalize your experience
- To improve our website
- To improve customer service
- To process transactions
- To send periodic emails
Protection of Personal Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or submit your personal information.
Disclosure to Third Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Terms of Service
Overview
This website is operated by Treasured Yarns LLC. Throughout the site, the terms "we," "us," and "our" refer to Treasured Yarns LLC. Treasured Yarns LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
Modifications to Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
Limitation of Liability
In no case shall Treasured Yarns LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
Contact Information
Questions about our store policies should be sent to us at info@treasuredyarns.com.
Frequently Asked Questions
How does Treasured Yarns source yarn?
Our yarns come from a variety of sources.
1. New Yarns: We scoop up new yarns from renowned suppliers to add a touch of freshness to our collection. These carefully selected yarns meet our high
standards of quality and elegance.
2. Yarn Stores: When beloved yarn shops close their doors, we step in to preserve their treasures. We purchase their remaining inventory, ensuring that these beautiful yarns continue to inspire and delight.
3. Personal Stashes: We buy yarn from avid knitters and crocheters who have accumulated more than they can use. These personal stashes often include rare and one-of-a-kind finds and yarns that have been discontinued.
4. Estate Sales: We attend estate sales to rescue yarns that might otherwise be forgotten. Each skein from an estate sale has a history, and we're thrilled to give it a new home where it can be transformed into something beautiful.
5. Auctions: Our participation in auctions allows us to discover unique and high-quality yarns that are no longer available in stores. These gems are perfect for those looking to add something truly special to their collection.
By sourcing yarns in these diverse ways, we ensure a constantly evolving selection that caters to every taste and project. Each skein is carefully inspected and handled with love, so you can create with confidence and joy.